Return and Exchange – TotallyJewel Australia

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Return and Exchange

CHANGE YOUR MIND?

We love our range at Totally Jewel and we are sure you will too.  If you are not Totally Thrilled with your new purchases we will refund the price paid for products within 14 days of purchase. 

 

 * Unfortunately we are unable to exchange earrings except clip on earrings if you change your mind due to hygiene reasons.

 

FEW THINGS TO REMEMBER WHEN RETURNING MERCHANDISE:

Step 1: Please contact us via askus@totallyjewel.com.au with the title : Return Request

Step 2: Send your item(s) to the address mentioned below.

*Please note we do not cover the shipping cost of returning the item(s) to us.

Step 3: Make sure the items are in its original purchase condition with tag still attached and in original packaging. Merchandise purchased as a set or multi-item pack is required to be returned as a whole set. 

Step 4: Once we receive your returned item(s), we'll process it within 5 business days.

Step 5: Nothing else! Please sit back and relax.

 

DAMAGED OR FAULTY

We take very good care with your merchandise. On the off chance that your purchase is damaged or faulty when you receive it please contact us within 14 days of purchase.  We will do our utmost to replace or refund your item as quickly as possible. We will be responsible for return postage if products are faulty. 

SALES ITEMS

Items purchased on sale are FINAL SALE only.

 

RETURNS POLICY FOR INTERNATIONAL CUSTOMERS

Product must be returned by post to our online store located in Australia.

Return postage costs will be at your expense, International credit card providers or banks will determine the exchange rate and may add an additional processing or administration fee.

We encourage you to return your parcel via registered postal services as all return parcels remain the responsibility of the purchaser until received by TotallyJewel.

To obtain a Refund you must meet the following return policy conditions;

Item/s must be returned within 14 days of receipt; 

• Item/s must be in original saleable condition with all labels/tags attached; and

• The Tax Invoice/Receipt must be provided as proof of purchase.

 

All returns should be addressed to:

TOTALLYJEWEL

PO Box 76

Darlinghurst

NSW 1300

Australia

 

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